Please feel free to email us at coffee@heartroasters.mom to get more information.

We maintain ongoing donations with local organizations and fulfill a limited number of additional requests per year. While we appreciate every inquiry, we are unable to respond to or fulfill all requests due to volume. You can reach us at coffee@heartroasters.mom.

For any brew method, we recommend letting your beans rest for about 7 days after roasting. Roast date is located on the bottom of the coffee bag. This gives them time to de-gas and mellow out. After that, you’ll find they tend to shine within a 7–30 day window off roast.

This range works well across brew methods, though espresso usually benefits from a bit more rest. As a general rule, the finer the grind for your brew method, the more time the beans need to reach peak flavor, since finer grounds allow for deeper extraction of those evolving flavors.

We can! If you would like your coffee ground, please let us know in the notes section at checkout what brewing method you need your coffee ground for, and we will happily grind it for you.

We move away from traditional roast categories and instead roast individually to highlight the unique potential and best flavor profile of each specific bean.

We use the EA process for our decaf coffee.

1. Track Your Shipment Check your Shipping Confirmation email for a tracking link. We ship via USPS or FedEx—you can click the number in the email or paste it directly into the carrier's website for real-time updates.

2. Is your order late? Estimated delivery dates are provided by the carrier. If your window has passed:

• Wait 2 Business Days: Both FedEx and USPS occasionally mark items "Delivered" a day or two before they actually arrive.
• Check "Safe Spots": Look around side doors, mailrooms, or check with neighbors.

3. Still missing? If your tracking hasn't updated in 3 business days or is 5+ days past the estimate, email us at coffee@heartroasters.mom with your Order Number so we can look into it for you.

If you need us to make an address change to an order that has not yet shipped (subscription & other orders placed) please leave all of the necessary information so we can make the change for you asap. We cannot guarantee that all address update requests can be accommodated, and it may be best to contact fedex or usps to redirect your order. 

Total delivery time is calculated as Processing Time + Transit Time.

• Processing: All orders require up to 2 business days for our team to pick, pack, and hand off your package to USPS or FedEx.
• Transit: This is the shipping speed you selected at checkout (e.g., 2-Day Shipping).

Example: If you select 2-Day Shipping on a Monday, your order will typically be processed by Wednesday and arrive by Friday.

Note: Business days are Monday–Friday. Orders placed over the weekend or on holidays will begin processing the following business day.

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We cannot accommodate substitutions for Roasters Choice subscription.

We operate on a two-week rotation. Every two weeks, we debut two distinct coffee offerings.

Roasters Choice will always be a single origin offering from Latin America, Ethiopia or Kenya. We rotate roasters choice coffee every two weeks.

The coffees you receive depend on the quantity you choose for your subscription:

• 1-Bag Option: You will receive the primary coffee featured in our current two-week rotation.
• 2-Bag Option: You will receive both distinct coffee offerings featured in the current rotation.

Since our selections change every 14 days, your delivery frequency determines the variety:

• For Maximum Variety: Set your subscription to every 2 weeks (or every 4 weeks). This ensures that every shipment you receive features a brand-new coffee selection.
• For Familiarity: If you receive shipments weekly, you will see the same coffees in two consecutive orders before the menu rotates to the next pair.

Absolutely! You can adjust the frequency at any time through your account settings. Additional frequency options are available in your customer portal.